The Company
Our client is a mission-driven organization that helps public and nonprofit institutions advance affordable, reliable, and sustainable energy solutions. Serving hundreds of member organizations across the region, the organization provides a range of programs and advisory services that reduce costs, simplify energy decisions, and accelerate decarbonization goals. Its work enables members to focus on their core missions while progressing toward a cleaner energy future.
Role Overview
The Member Relations Manager manages relationships with a defined group of member organizations, acting as their strategic advisor and primary point of contact from onboarding through renewal. The position emphasizes member retention, satisfaction, and measurable sustainability progress. Working collaboratively across internal teams, the Manager ensures members receive coordinated, high-quality service and support. This role combines strategic account management with a focus on advancing impact and long-term value.
Duties & Responsibilities
- Serve as the key liaison for assigned members, representing their priorities across internal departments
- Oversee the full lifecycle of member engagement, from onboarding and needs discovery to renewal and ongoing partnership
- Cultivate strong relationships with organizational leaders and conduct regular strategic reviews to align on goals and outcomes
- Identify new opportunities to expand participation and deliver tailored solutions in collaboration with internal experts
- Manage renewals and engagement pipelines to ensure consistent service and continuity of value
- Track member interactions, opportunities, and forecasts in the CRM system; share timely updates on progress and trends
- Develop reports showcasing impact metrics such as cost savings, participation growth, and sustainability achievements
- Support process improvements by refining internal tools, templates, and playbooks that enhance member experience
- Coordinate with multiple teams to ensure seamless delivery of programs and services
- Assist leadership with retention planning, segmentation, and continuous improvement initiatives
- Lead onboarding sessions for new members and guide them through available resources and tools
- Encourage ongoing engagement through education, insights, and data-driven recommendations
- Perform other duties as needed to support organizational objectives and strengthen member relationships
Qualifications
- Demonstrated success in consultative relationship management, business development, or client success roles
- Experience in energy, sustainability, or related sectors preferred
- Strong commitment to mission-driven work and advancing environmental or social impact
- Highly self-motivated, organized, and proactive with strong follow-through
- Exceptional communication and listening skills across phone, video, and in-person interactions
- Professional, trustworthy, and skilled at developing long-term relationships with diverse stakeholders
- Collaborative and adaptable, comfortable working across multiple functional areas
- Analytical and curious, able to grasp and discuss technical or complex subject matter
- Technologically proficient, including experience with Microsoft Office and CRM systems (Salesforce or equivalent)
- Comfortable working remotely using modern collaboration tools such as Zoom, Teams, and Office 365
- Candidates must be legally authorized to work in the United States and not require employer sponsorship now or in the future
- Willingness to travel occasionally and adjust to a flexible schedule as needed